Legal & Policies
We would like to emphasise that the following information on our website is based on product details and values which relate to average applications, which do not necessarily apply in specific cases. As we are constantly improving our products, the values, dimensions and weights may also change, although we do our utmost to update these changes on a continuous basis. For a specific application for the product you require, please therefore contact our relevant department. The required performance characteristics can then be matched to the demands of the individual case at the point of purchase.
We would also like to emphasise that our operating conditions have been created to the best of our knowledge and belief. Nevertheless and despite the greatest care, it cannot be excluded that mistakes could have crept in.
Therefore we shall assume liability in cases of wilful misconduct and gross negligence. Moreover, we shall also assume liability for defects fraudulently concealed or whose absence has been guaranteed, or in cases of negligent causation of harm to life, limb and health, or the violation of a material contractual obligation. Obligations considered material to the contract are those whose performance is vital to the proper execution of the contract and upon which the Customer may routinely rely. This shall be without prejudice to mandatory statutory liability, including, but not limited to, liability under the German Product Liability Act (ProdHaftG). Otherwise we disclaim all liability, regardless of the legal grounds on which any such liability may be founded. In the event that we should negligently breach any material contractual obligation, our liability shall be limited to the reasonably foreseeable loss.
Whistleblowing and complaints procedure
Within the framework of our commitment to acting in compliance with the law and in accordance with our Business Code, you have the opportunity to provide us with notices, report conspicuous incidents or raise a complaint.
For this purpose, you can use the following communication channels:
- by telephone: +49 800 3800 999
- electronically by e-mail: email@example.com
- by mail: HYDAC-Ombudsstelle, Werk 20, Justus-von-Liebig-Straße, D-66280 Sulzbach
- for external parties: HYDAC whistleblower/complaint portal
The report will be treated confidentially. In case of an anonymous receipt, we reserve the right to decide on further processing in each individual case.